You have placed an order on www.stillsveta.com. I would like to thank you for your purchase and let you know that I am doing my best to give you full satisfaction.
StillSveta delivers worldwide.
I offer free shipping for the orders above €350
All packages are shipped with Post NL and DHL. Rates are:
Domestic shipping (the Netherlands)
Standard (Track and trace) 0kg-2kg - €4.95
Medium (Track and trace) 2kg-5kg - €7.25
Heavy (Track and trace) 5kg-10kg - €13.50
Rest of Europe
Standard (Track and trace) 0kg-2kg - €5.95
Medium (Track and trace) 2kg-5kg - €10.50
Heavy (Track and trace) 5kg-10kg - €25
Standard (Track and trace) 0kg-2kg - €15
Medium (Track and trace) 2kg-5kg - €20
Heavy (Track and trace) 5kg-10kg - €50
Worldwide shipping with Post NL and DHL. Delivery carries may vary by country. Please note those carriers might not be available in your region. In that case I will find an alternative shipping company.
Orders will be dispatched within 1-3 days from your purchase.
Shipping times my vary, depending on your country.
Europe: 2 to 4 days
USA and Russian Federation: 3 to 7 days. Please read the DHL terms and conditions for shipping & returns to Russian Federation.
Rest of the World: 3 to 7 days
If you haven't received your order within two weeks from the dispatched date, please contact me, otherwise I can not guarantee a refund.
First you will receive an order conformation. Then you will get a tracking number once the order is dispatched. You can check the delivery status by entering the tracking number on the carrier's website.
Taxes and Duties
Unfortunately, StillSveta has no control over the taxes and duties, as well as time to clear the customs process. I kindly ask to check with your local customs office for more information on potential import duties. Please be aware that customs and duties are not included in the price of your order. If you refuse to accept the order, you are still responsible for original delivery charges and duties. This amount will be deducted form your refund.
Changes to your order
If you would like to change your order, please contact me as soon as possible and I will try my best to meet your requirements. Unfortunately, I wouldn't be able to make changes once the order has been dispatched. If you want to cancel your order, but the parcel was dispatched already, you can return the order in the original packaging with all tags in place. Please refer to returns and refunds page.